Luminosity Leadership
Last updated: 22/04/26
INTRODUCTION
This privacy notice explains how we collect and process your personal data through your use of our website at luminosity-leadership.com.
By providing us with your data, you warrant to us that you are over 13 years of age.
Luminosity Leadership is the data controller and we are responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).
Contact Details
Business name: Luminosity Leadership
Founder: Joy Foster
Email address: [email protected]
Website: luminosity-leadership.com
Registered address: The Wheelhouse, St. Clements Street, Oxford, England, OX4 1AW.
Please let us know if your personal information changes at any time by emailing [email protected].
WHAT DATA WE COLLECT, FOR WHAT PURPOSE AND ON WHAT GROUNDS
Personal data means any information capable of identifying an individual. It does not include anonymised data.
At Luminosity Leadership, we collect personal data through the following:
Contact and Enquiry Forms
Newsletter and Waitlist Sign-Up Forms
Coaching Application Forms
Course and Programme Enrolment Forms
Event and Workshop Registration Forms
Checkout and Purchase Forms
Feedback and Survey Forms
Contact and Enquiry Forms
First Name and Last Name – to personalise our response to you
Email address – to respond to your enquiry; we do not share your email with third parties without your explicit consent
Your message – to understand and respond to your query
Newsletter and Waitlist Sign-Up
First Name – to personalise our communications
Email address – to send you newsletters, updates, and relevant information about our programmes; you may unsubscribe at any time
Coaching Application Forms
First Name and Last Name – to process your application
Email address and phone number – to follow up on your application and arrange consultations
Information about your current role, goals, and challenges – to assess fit and tailor our coaching offer to your needs; this information is treated confidentially and not shared without your consent
How you heard about us – to understand which of our marketing activities are effective
Course and Programme Enrolment
First Name and Last Name – to confirm your enrolment and personalise your experience
Email address – to send course access details, materials, schedules, and updates
Billing address and payment details – required to process your purchase; payment details are handled securely by our payment provider and we do not store card information
Why you joined / your goals – to help us support your learning journey; shared within the programme team only
Event and Workshop Registration
First Name and Last Name – to register your place and prepare for the event
Email address – to send event details, joining instructions, and follow-up materials
Organisation or job title (where asked) – to help us tailor content to the room
Dietary or accessibility requirements (where applicable) – used only for the purpose of the event and not retained beyond it
Checkout and Purchase Forms
Name and email – to process your order and send confirmation
Billing address – required for payment processing
Payment details – processed securely by our payment provider; we do not store card details
Feedback and Survey Forms
Name and email – to identify respondents where follow-up may be needed
Programme and experience feedback – used to improve our offerings; feedback may be used anonymously in marketing unless you have specifically given permission for attribution
In addition to the above, we may process the following categories of personal data:
Communication Data – any communications sent to us via our contact form, email, or social media. We process this to respond to you, maintain records, and establish or defend legal claims. Our lawful ground is legitimate interests.
Customer Data – data relating to purchases, including name, billing address, email, phone number, and transaction details. We process this to fulfil our contract with you. Our lawful ground is the performance of a contract.
User Data – data about how you use our website. We process this to operate and improve our site and provide relevant content. Our lawful ground is legitimate interests.
Technical Data – your IP address, browser type, pages visited, time on site, and navigation paths, collected via our analytics system. Our lawful ground is legitimate interests.
Marketing Data – your preferences for receiving marketing from us. Our lawful ground is consent or legitimate interests.
We will only use your personal data for the purpose for which it was collected, or a reasonably compatible purpose. If we need to use your data for an unrelated new purpose, we will inform you and explain the legal basis for doing so.
We do not carry out automated decision making or automated profiling.
HOW WE COLLECT YOUR PERSONAL DATA
We collect data directly from you when you complete forms on our website, apply for coaching, register for events, make purchases, or contact us by email or social media.
We may also collect certain data automatically when you visit our website, using cookies and similar technologies. Please see our Cookie Policy for more details.
We may receive data from third-party analytics providers (such as Google), advertising networks (such as Meta), and payment and delivery service providers.
MARKETING COMMUNICATIONS
Our lawful ground for sending marketing communications is either your consent or our legitimate interests (to share relevant information about our programmes and grow our community).
Under the Privacy and Electronic Communications Regulations, we may contact you if you have purchased from us or enquired about our services, and you have not opted out of marketing communications. You may opt out at any time by clicking the unsubscribe link in any of our emails or by contacting us at [email protected].
We will not share your personal data with any third party for their own marketing purposes without your express consent.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with:
Technology and service providers who support our operations, such as email marketing platforms, course delivery platforms, payment processors, video conferencing tools, and website hosting providers
Professional advisers including accountants, lawyers, and insurers
Government bodies where we are required to report
Third parties in the event of a business sale, transfer, or merger
We require all third parties to respect the security of your personal data and to process it only for specified, agreed purposes in accordance with our instructions.
INTERNATIONAL TRANSFERS
Some of our service providers are based outside the UK or EEA. Where we transfer your data internationally, we ensure that appropriate safeguards are in place, such as:
Transfers to countries recognised by the UK Information Commissioner's Office as providing adequate data protection
Use of providers covered by UK-US data bridge arrangements or equivalent frameworks
Standard contractual clauses or other mechanisms approved by the relevant authority
If none of the above safeguards is available, we will seek your explicit consent before making the transfer.
DATA SECURITY
We have appropriate technical and organisational security measures in place to protect your personal data from accidental loss, alteration, unauthorised access, or disclosure. Access to your personal data is limited to those with a business need to know, and they are required to treat it confidentially.
We have procedures in place to respond to any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
DATA RETENTION
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations.
For tax purposes, the law requires us to keep basic financial and transaction records for six years after a customer relationship ends.
Coaching and programme notes may be retained for a reasonable period following the conclusion of a programme to allow for follow-up support, after which they are securely deleted.
In some circumstances, we may anonymise your data for research or reporting purposes, in which case it may be retained indefinitely without further notice.
YOUR LEGAL RIGHTS
Under UK data protection law, you have the right to:
Request access to your personal data (a Subject Access Request)
Request correction of inaccurate or incomplete data
Request erasure of your personal data in certain circumstances
Object to the processing of your personal data
Request restriction of processing
Request transfer of your data to another party (data portability)
Withdraw consent at any time where processing is based on consent
For more information on these rights, visit: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
To exercise any of these rights, please email [email protected]. We will respond within one month of receiving your request. We may need to verify your identity before processing your request. Subject Access Requests are provided free of charge unless a request is manifestly unfounded or excessive.
If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk. We would welcome the opportunity to address your concerns first, so please contact us in the first instance.
THIRD-PARTY LINKS
Our website may include links to third-party websites, plug-ins, and applications. Clicking those links may allow third parties to collect or share data about you. We do not control those websites and are not responsible for their privacy practices. We encourage you to read the privacy notice of every website you visit.
COOKIES
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Disabling cookies may affect the functionality of some parts of our website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
CHANGES TO THIS PRIVACY NOTICE
We may update this privacy notice from time to time to reflect changes in our practices or applicable law. The most current version will always be available at luminosity-leadership.com. Where changes are significant, we will notify you by email or through a prominent notice on our website.